The dispatching telephone functionality acts as a pivotal interconnection between the power grid dispatch business and telecommunications business, playing a vital role in ensuring the efficient conduct of grid dispatch activities. Nonetheless, the current power grid dispatch system and communication program-controlled exchange system are disjointed, leading to a cumbersome process for the dispatching telephone functionality that severely impacts grid dispatch efficiency. To better tackle the above challenges, in this paper, we introduce an innovative intelligent call technology designed to facilitate data interchange and information integration between the power grid dispatch system and the communication program-controlled exchange system. By leveraging the K-Nearest Neighbors (KNN) algorithm, the technology enables automated querying of operational information with heightened efficiency and precision, thereby optimizing the operations of the dispatching telephone functionality. Subsequently, a prototype software application is developed to conduct experimental testing of intelligent call technology. The findings demonstrate that the method proposed in this paper successfully reduces the time expenditure associated with the dispatching telephone functionality, enhancing the productivity of dispatchers in routine operations and emergency response, thus ensuring the secure and stable operation of the power grid.
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